FAQ’S
Product
WHAT EXACTLY IS SORGHUM?
Sorghum is an ancient supergrain that pops just like popcorn, except it’s tinier, tastier, and better for you than popcorn. It’s also got a softer hull so it’s sensitive gum safe (and toddler friendly as well). It’s also EXTREMELY eco-friendly – it’s a carbon neutral grain, is completely drought resistant, and only requires rain water!
WHY AREN'T ALL OF YOUR FLAVORS NON-GMO PROJECT VERIFIED?
WHERE ARE YOUR PRODUCTS SOURCED AND MADE?
All of our ingredients are from farms in the USA and our products and packaging are proudly made in the USA as well.
WHY AREN'T YOUR PRODUCTS CERTIFIED ORGANIC?
All of our ingredients are organic whenever possible. We found the tastiest sorghum and it happens to be at a TRANSITIONAL organic farm, which means they’re in the process of getting their organic certification, but it takes 3 years. Right now NONE of the sorghum crops have ever been sprayed with pesticides and they should be certified organic within 2 years so stick around!!
ALLERGY
SOME OF YOUR INGREDIENTS COULD BE POTENTIAL CORN ALLERGENS. HOW CAN I BE SURE THAT THERE IS NO CORN IN YOUR FOOD?
As a corn allergy mom, I feel you DEEPLY. I personally sourced all the ingredients and interrogated our suppliers like a detective to make sure that all ingredients were corn allergen free. For example, the alcohol in our vanilla is from surgarcane, the dairy is all organic with no natural flavors or fortifications, and all salt is non-iodized.
ARE YOUR PRODUCTS MANUFACTURED IN A CORN-FREE FACILITY?
At the moment, there are no food manufacturing facilities in America that are completely free of corn derivatives. Our goal is to grow big enough to be the first! But until then, we do a full allergen swab of ALL machines before making any of our products on them.
However, I know full well that corn allergies are tricky. If you have a corn allergy and think you’ve had a reaction to our products, please email us immediately at allergy@cobfoods.com and we will get to the bottom of things
Shipping & Returns
DO YOU SHIP INDIVIDUAL BAGS?
IS THERE A MINIMUM ORDER FOR FREE SHIPPING?
DOES COB SHIP INTERNATIONALLY?
Right now, we’re only shipping in the US, but stay tuned for our international shipping updates and be sure to email us at whatspoppin@cobfoods.com to let us know where you’d love to see come next!
WHAT'S YOUR CANCELLATION/CHANGE POLICY?
We ship products out every day Monday-Friday from 9-5 PM and try to ship either same or next day. If you realize you used an incorrect address, please email us immediately so we can attempt to change it. If you’d like to cancel your order, please do so within 2 hours of placing it by emailing support@cobfoods.com.
DO YOU OFFER RETURNS OR EXCHANGES?
Unfortunately, we are not able to accept returns since we’re a perishable food product. However, if you have any issues whatsoever with your order, we will always work to make it right! Just shoot us a note at support@cobfoods.com
Subscriptions
WHY SHOULD I SUBSCRIBE?
CAN I ADJUST MY ORDER FREQUENCY?
Absolutely! You can do it in your account on our website or you can email us at support@cobfoods.com and we’ll happily take care of it for you!
General
ARE YOU HIRING?
We’re always on the look out for our next awesome team member. Shoot us a line at whatspoppin@cobfoods.com with your resume, what you love about Cob, and your dream role and we’ll be in touch!